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Frequently Asked Questions

Shopping Information

DO YOU SHIP INTERNATIONALLY?

Yes, we ship to over 200 countries worldwide. Additionally, we offer free economy shipping for all orders over $10. Our international shipping services ensure that customers around the globe can enjoy our products. For more details or specific shipping inquiries, please feel free to contact our customer support.

WHAT SHIPPING METHODS ARE AVAILABLE?

By default, our recommended shipping method is Economy Air Mail, providing a reliable and cost-effective option for most orders.

If you prefer a faster delivery service, we also offer expedited options such as DHL or FedEx at an additional cost. For a personalized quote based on your location, please contact us with delivery country, state, and pin code, along with your desired items.

We're here to assist you in choosing the shipping method that best suits your needs.

HOW LONG WILL IT TAKE TO GET MY ORDER?

Your products will be shipped within two days of your order. They typically take up to two weeks to reach your doorstep. Estimated delivery times for each product are available in the product description.

Orders and Returns

WHAT IS YOUR RETURN POLICY?

We offer 30 Day return or refund or replacement policy on all our products.

We're committed to your satisfaction. Instead of returning or replacing items, you may also contact us for a full refund. This approach aligns with our focus on sustainability, as each return contributes to a carbon footprint.

Simply share the issue and a picture, and we'll provide a complete refund. If possible, consider donating the product to a local charity or recycling it.

HOW CAN I CANCEL OR CHANGE MY ORDER?

You can cancel your order as long as it has not been shipped. If your package hasn't arrived within the specified time frame for each product, you may also cancel. Please keep in mind that sometimes orders are already en route. If you receive the package after canceling, feel free to recycle, donate, or enjoy it.

If you would like to modify or change the order, please contact us as soon as possible. If the order hasn't shipped yet, you have the flexibility to cancel or modify it according to your preferences.

DO YOU OFFER EXCHANGES?

While we don't provide exchanges, if for any reason you didn’t get the exact product you expected, just let us know and we’ll get you a new one.

WHAT IF I RECEIVE THE WRONG ITEM?

We're here to fix any issues. If your order is the wrong size, color, defective, or not what you expected, let us know. We'll promptly address the problem and ensure you receive the correct item or a refund.

Customer Assistance

WHOM SHOULD I REACH OUT I HAVE ANY QUERIES?

If you have any queries, our dedicated support team is available round the clock. You can reach out to us via email at care@kobimart.com or through WhatsApp at +1-21-3659-3659. Alternatively, you can click here to use our contact form or explore other available contact options. We're here to assist you promptly and efficiently.

Your satisfaction matters to us. If you have questions or need assistance, don't hesitate to reach out. We're dedicated to making your shopping experience positive and worry-free.

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